Pet Grooming Resources - Blog, News & Free Catalog Download

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Browse through our resource categories to find the information you need.

Guides

Product Guides & Tutorials

Learn how to set up, operate, and maintain your Cleawash equipment with our detailed guides and video tutorials.

Support

Frequently Asked Questions

Quick answers to common questions about our products, ordering process, shipping, and warranty coverage.

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Warranty

Warranty & Returns

All Cleawash products come with a comprehensive one-year warranty. Learn about coverage and claims.

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Logistics

Shipping & Delivery

Information about our shipping policies, delivery timelines, and freight options for all product categories.

Partnership

Become a Distributor

Join our global network of authorized distributors and grow your business with Cleawash quality products.

Learn More →

Articles

Grooming Tips & Articles

Professional grooming tips, industry insights, and articles to help you get the most from your equipment.

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Support

Frequently Asked Questions

Take a look — it might just be that your question has an answer here.

What products does Cleawash offer?+

We offer a wide range of professional pet grooming products, including:

Pet Grooming Bathtubs: Electric lift, stainless steel static, walk-in large breed, and acrylic artistic tubs.
Pet Drying Systems: High-velocity blow dryers and automatic drying cabins.
Pet Grooming Tables: Heavy-duty electric and foldable portable tables.
Accessories: Replacement parts and other pet care accessories.

Are you the original manufacturer?+

Yes, we are the original manufacturer of all Cleawash products. With over 12 years of experience in manufacturing pet grooming products, we design and produce everything internally to ensure the highest quality and performance. Our expertise and dedication to excellence have made us a trusted name in the pet grooming industry.

How can I place an order?+

To place an order, follow these steps:

Contact us via our website form, email, or phone.
Specify the products and quantities you need.
Receive a detailed quote from our sales team.
Review and approve the quote.
Complete payment and we'll process your order.

What payment methods do you accept?+

We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express, Discover)
Bank Wire Transfer
For wholesale and distributor orders, we also accept purchase orders.

How long does shipping take?+

Our shipping typically takes 7 business days within the continental United States. For large equipment, freight delivery times are:

West Coast: 2-4 business days
Central U.S.: 5-7 business days
East Coast: 7-10 business days
International: Varies by destination — contact us for details.

Shipping times may vary based on your location and the shipping method chosen.

What is your return policy?+

We offer a 30-day return guarantee. If you're not satisfied with your purchase:

Contact us within 30 days of receiving your item.
Obtain a return authorization from our team.
Ship the item back to us in its original condition.

Do you offer international shipping?+

Yes, we ship to several countries including Canada, Mexico, and many others worldwide. For specific international shipping details, including shipping times and costs, please contact our support team at sales@cleawashmachine.com.

How can I track my order?+

Once your order is shipped:

You will receive an email with a tracking number.
Use the tracking number on the carrier's website to monitor your order status.

How do I contact customer support?+

You can reach our customer support team by:

Phone: +1 (909) 931-7559
Email: sales@cleawashmachine.com (General Inquiries)
Email: warranty@cleawashmachine.com (Warranty Claims)

We are available Monday to Friday, 9:00 AM to 5:00 PM PST.

What is your warranty policy?+

Our products come with a one-year warranty to ensure your satisfaction. The warranty covers manufacturing defects and provides support for replacement or repair. For detailed information, please refer to the Warranty section below.

How can I become a distributor?+

To become a distributor:

Visit our Dealership section and fill out the application form.
Our team will review your application and respond.
Upon approval, you will receive information on setting up a wholesale account.

See the Dealership section below for more details.

Do you offer OEM or custom manufacturing?+

Yes! Beyond our standard product offerings, we provide Original Equipment Manufacturing (OEM) and customized production services to cater to specific market requirements and preferences. Our in-house engineering team specializes in electrical integration, metal processing, and plastic molding. Contact us at sales@cleawashmachine.com to discuss your custom needs.

Where is your company located?+

Our address is:

20515 E Walnut Dr N,
Walnut, CA 91789, United States

We operate Monday to Friday, from 9:00 AM to 5:00 PM PST.

Our Guarantee

Warranty & Returns

At Cleawash, we proudly stand behind the quality of our products.

🛡️

One-Year Warranty

All Cleawash products are backed by a comprehensive one-year warranty covering manufacturing defects. We are committed to delivering reliable performance and responsive technical support, ensuring a smooth experience for every customer.

Covers manufacturing defects
Replacement or repair support
Responsive technical assistance
U.S.-based customer service

↩️

30-Day Return Policy

We offer a 30-day return guarantee. If you're not satisfied with your purchase, contact us within 30 days of receiving your item to obtain a return authorization and ship the item back in its original condition.

30-day return guarantee
Hassle-free return process
Return authorization required
Original condition required

For warranty claims, contact us at JOJO@cleawashmachine.com

Contact Support

Logistics

Shipping & Delivery

Fast, reliable shipping to get your equipment where you need it.

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Order Handling

Orders are typically prepared and released to the carrier within 3 business days of payment confirmation.

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Transit Times

West Coast: 2-4 business days. Central U.S.: 5-7 business days. East Coast: 7-10 business days.

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Residential Delivery

No additional residential surcharge is applied. Lift gate service is included for safe unloading.

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International Shipping

We ship to Canada, Mexico, and many other countries. Contact us for specific shipping details and costs.

Each large equipment order is professionally packed in reinforced wooden crates and shipped via commercial freight to ensure safe arrival.

Ask About Shipping

Partnership

Become a Distributor

Elevate your business with our premium pet grooming products. We offer exclusive wholesale accounts for distributors worldwide.

Why Choose Cleawash?

Cleawash has built a strong and extensive network of Authorized Distributors throughout the United States and internationally. Our distributors and their local dealers function as independent sales entities, benefiting from the prestige and support of partnering with a leading brand while maintaining their autonomy.